Our client is an established organization within the Banking & Financial Services domain. They are seeking an enthusiastic Regional Desktop Lead to oversee Desktop Support Services in Asia. You will get to work collaboratively with the APAC team in a DevOps environment.
Degree in Computer Science, Information Systems or Business;
Has 5 - 8 years of experience overseeing desktop operation from a regional perspective;
Technical skill sets in implementing Citrix VDI / Thin Clients, MS office 2013 / 2016 / 0365, Windows 7 and 10;
Experience in supporting mobile applications, print troubleshooting, Cisco video conferencing systems, laptop, etc;
Strong analytical skills to isolate application, network and end-user device issues;
Experienced in leading and reporting Key Risk Indicators (KRIs);
Good understanding of different financial services operations and processes;
Self-driven, attention to details and a fast learner;
Excellent stakeholder management, communication, planning and organization skills.
Experience working in Financial Services industry.
Oversee Desktop Support Services, provide direction, knowledge transfer, and mentoring to Desktop Support Team Leads in Asia;
Support audit-related activities for Singapore and APAC branches;
Provide direction by hosting monthly service delivery meetings with regional branches;
Review and approves Service Requests, Change Requests & Global Changes in global system;
Participate and/or lead project efforts for continual improvement for customer-facing tasks, project related tasks and internal process-related improvement items;
Oversee VIP desktop and user support service to very important customers;
Acts as a customer relationship liaison, giving internal stakeholders a channel to voice concerns and work to resolution;
Manage the support & reporting of Key Risk Indicators for each location to Internal Risk team for desktop maintenance, inventory & software distribution and security maintenance;
Coordinates, develops and/or reviews enduser documentation and instructions;
Participates in troubleshooting of issues with the Incident Manager, Problem Manager and Engineering Team to identify root cause and resolution;
Perform ad-hoc duties as required from time to time.