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Hosting Product Specialist - L1/L2 Support

Location Bangalore, India
Posted 06-February-2020
Description
L1/L2 Support ownership of all hosting products (cpanel /plesk /vps /cloud /dedicated).

Escalate, follow-up and fix recurrent issues in a timely manner by co-ordinating with product development teams.

Handle all tickets/live chats with good efficency and participate in 24*7 rotating shifts.

Recommend/implement automated tools to support customers efficiently. Documentation of troubleshooting steps to resolve various issues.

Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes.

You are acquainted/mastered some of the below tools/skills - * Operating Systems: Good understanding of Redhat based linux flavours/Windows 2003/2008 systems.

Linux Skills: Any Shell/Bash,sed /awk /grep /egrep, VI/VIM, netstat, lsof, strace, ps /top /atop /dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, tcpdump/wireshark, IPtables, sysstat (sar /vmstat /iostat etc), run-levels & startup scripts, sudo /chkrootkit /rkhunter.

Windows Skills: Basic Windows Systems administration, Basic Powershell /Batch, /VBScript, Sysinternals tools, Performance monitor, Event logs, Various MMCs, Terminal services, VNC etc .

Fundamentals: Excellent DNS & Networking Fundamentals, TCP /UDP, IP Routing.

Application Protocols: Excellent understanding of SMTP, HTTP, FTP, IMAP, POP.

Control Panels: Cpanel/WHM, Plesk.

Applications: Exim, Apache (mod_php, mod_fcgid, CGI, php-fpm etc), IIS (DotNet, PHP, ASP etc).

Databases: Basic understanding of - SQL/RDBMS. Basics of MySQL, Postgres, MS-SQL.

Soft skills: Strong customer support focus and decent English communication skills.
Experience
Min 1 to 8 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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