Our client is an established organization within the Banking & Financial Services domain. They are seeking a Trader Voice Support Engineer. You will get to work collaboratively with the Global team in a DevOps environment.
Degree in Computer Science, Information Systems or Business;
Has at least 5 - 10 years of Unified Commuincation experience in financial services;
Hands-on experience in IP & Trading Telephony environment - IPC Unigy;
Working knowledge in Storage (NAS, SAN & WORM technology), IP networks (VoIP, Routing & Firewall) and Virtualization (VMware);
Hands-on experience of trading telephony systems - Global Voice Trading and ICE Instant Message;
Technical experience in Windows Desktop, Windows Server (2012, 2016, 2019), security monitoring, vulnerability management;
Understanding of SIP technology, networks, protocols and firewalls;
Experience on operational security guidelines and risk management;
Ability to independently evaluate and task priorities to meet tight deadline;
Excellent stakeholder management, communication, planning and organization skills;
Always delivers on commitments, on time and to consistently high quality;
Proactive and self-motivated team player with a strong sense of responsibility and accountability.
Scripting or automation experience;
Experience on SQL, IPC Uniqy, IMR voice recording.
Provide business critical techno-functional support for the financial and trading market within the bank;
Involved in running, maintaining and enhancing the systems - trading telephony and instant messaging systems;
Involved in engineering, deployment, daily operations and client support for the global team;
Engineer and implement changes across the global trader voice platforms;
Engage clients and operational staff in day-to-day operations and scheduling of changes;
Manage system risks and resolve audit points associated with the trader voice systems;
Provide regular feedback for improvements to and efficiencies in processes, delivery methodologies and the operational service model.