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it Support Analyst

Location Poland, United States
Posted 13-February-2020
Description

Project Description Youll be working in the application support team in Wroclaw This team provide application support for the Asset Management business world-wide This benefits our business partners across the many functions within the Asset Management division As a BCM coordinator, youll play an important role in service stability, application health and business continuity

Responsibilities Were looking for an IT support analyst to

support the Service & Product Manager across several technical domains
ensure workflows, processes, tooling and applications are of the highest quality standard
contribute expertise to the management of existing and new IT products and services
define workarounds for known errors and initiate process improvements
drive root cause analysis and permanent resolution of issues
manage knowledge articles

Skills Must ability to solve complex issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding client needs and translating this into products and services
ideally 3 years of hands-on experience with ITIL processes in a production environment
proficient with support tools, such as Automation Anywhere, App Dynamics, Netcool

Nice to have N/a

Languages English Upper-intermediate

WHERE

Wroclaw

Work Type

Defect Analysis

Seniority Level

Regular

Ref number

VR-46409

Profile Summary: Employment Type : Full Time Eligibility : Any Graduate Industry : IT-Software Functional Area : IT Software : Software Products & Services Role : Software Engineer Salary : As per Industry Standards Deadline : 14th Jul 2020

 
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