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Helpdesk Support

Position Type Contract
No. of opening(s) 3
Location Singapore
Posted 23-March-2020
Our client in the financial services sector is looking to hire Helpdesk Support Professionals in their team of experts.
Skill-set Requirement
  • Diploma or Bachelor degree or equivalent professional qualification;
  • At least 1 year of related experience in large organization;
  • Hands on working experience in providing 1st level support for IT applications;
  • Adept at handling incoming enquiries with great professionalism and positive attitude;
  • Must be proactive and possess excellent soft skills;
  • A team player with good communication skills both written and verbal.

Desirable Skills
  • Experience in supporting sales applications;
Job Responsibilities
  • Provide 1st Level support for IT applications;
  • Responsible for handling incoming calls and email enquiries and resolve it to satisfaction;
  • Escalate any unresolved issues to the next level within the agreed procedure;
  • Proactively identify areas of service and process improvement and make recommendations;
  • Provide onsite system support if required;
  • Any other ad-hoc assignments as designated.
Role Compatibility
Infrastructure/Network Management, IT Operations Management
Level Compatibility
Administrator, Fresh Graduate, System Administrator
This job is listed under Development & Implementations and Project & Service Management Community

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Company Details

Sciente Consulting Pte Ltd
Sciente Consulting Pte Ltd

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