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Customer Service Officer

Location Sydney NSW, Australia
Posted 28-May-2020
An exciting opportunity exists for 2 highly motivated and experienced Customer Service Officers to join our occupational health business, Jobfit Health Group, on a full-time basis
Jobfit Health Group provides a broad range of occupational health care services to thousands of businesses nationally, including pre-employment assessments, work fitness assessments, injury management and prevention, drug and alcohol screening, on site medical services and health and wellness programs.

The Customer Service Officer role is responsible for the provision of exceptional customer service and support to a major national account.  Services include processing of online and phone medical bookings, follow-up of information / results and sending of medical determinations.  We have two full-time positions available that are based at O’Connell Street in Sydney NSW that report to the Team Leader.


Manage client or candidate booking requests received via company online booking software or by telephone within the designated KPI timeframe. Identify specific client requirements for the booking based on company 'pre-sets' or project specific requirements. Contact clients / candidates or associate clinics to negotiate appointment times and send confirmations and relevant documentation. Assist clients and candidates with queries in regards to medical results. Liaise with associate clinics to follow up medical results and / or pathology for test results. Liaise with candidates regarding missing or additional information required for their medical. Check candidate details and review booking components to the assessments, to determine the medical has been completed in full prior to data entry and processing for determination. Send determined medical results to clients and / or government bodies. Qualifications, Education and/or Experience
Experience in contact centre or medical administration positions. Excellent communication and interpersonal skills including demonstrated interacting with a wide range of people. Able to utilise headset and computer terminal and navigate through multiple systems to input and retrieve information. Ability to work under pressure with demonstrated ability to achieve and maintain allocated Key Performance Indicators. What we offer
Team member development – we have our own in-house online learning and development centre Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff) Financial Wellbeing Checks and advice from our corporate financial planning partner, Virtue & Partners Generous special offers and discounts from corporate partners, including Virgin Australia, Hyundai, CUA Health Insurance As part of the recruitment process candidates may be required to attend a company funded pre-employment medical. 

Please note that only suitable candidates will be contacted.

Jobfit Health Group forms part of the Fullerton Health Group who are leaders in occupational health, allied health, general practice, integrative medicine, emergency assistance and response.

Additional informationJobfit Health Group - 2 full-time positions availableProvide exceptional customer service & support to major national accountEmployee benefits - generous special offers & discounts

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