Gain solid understanding of the business process, workflows and data. Assist in technical specifications and other deliverable documents. Responsible for implementing appropriate monitoring, alerting, and measurements to ensure the health of our environment. Develop and document disaster recovery plans and participate in testing to ensure environment is recoverable within pre-determined SLAs. Develop a deep understanding of applications and integration and bring issues to resolution. Develop, Implement and maintain CI/CD pipelines following the best practices. Become subject-matter expert (SME) on the software packages you are assigned to support. Monitor application performance and improve response times. Provide on-call support for production applications and mentor junior members of the team.
Bachelor's degree in computer science. 8+ years experience supporting Middleware and packaged applications. 4 years of hands-on experience administering Java containers such as WebSphere Application Server, JBoss, Tomcat or Weblogic, MQ with expertise in installation, support, analysis of logs and performance tuning. Experience with Docker and/or Kubernetes container orchestration tools a plus. Experience with tools such as Jenkins, SonarQube, Artifactory, Git, UrbanCode Deploy, Ansible, puppet or Dynatrace a huge plus. Strong understanding of network and security concepts, such as loadbalancing and routing, DHCP, DNS, SSL, TCP, UDP, IP, QoS and ICMP; ability to carry out basic network troubleshooting in a server runtime. Strong analytical, problem-solving, collaborative and communication skills. Forward thinking and flexible to work on any technology.
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