The Director of Operations is accountable for providing strategy for all aspects of multiple high-volume supply chain/logistics operations to ensure consistent high level service quality and customer satisfaction, profitability, cost efficient operations, and compliance with company policies and procedures. Ultimately Responsible for management oversight of the delivery of services, attainment of profit objectives, business expansion, safety, quality, development of human resources, and the adherence to policy and procedure and statutory regulations.
Position may require 20% or more travel.
Lead strategy to develop, implement and monitor improvement programs in cost reduction, revenue growth, quality improvement, safety and best practices across established and new contracts.
Develop, foster and grow positive and professional relationships with executive level customers and colleagues. Provide leadership in coaching, mentoring, personnel selection, professional development and oversight of operations management within company guidelines. Lead and manage business case justification for capital and the deployment/allocation of existing and new assets. Develop and implement strategy for the start-up of new operations. Lead, direct and manage multiple high-volume logistics/supply chain operations within a given industry or region. Accountable to maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters. Full accountability for P & L of sites in area of responsibility. Review, analyze and present management and financial reports, budgets, expense reports and forecasts for facilities under responsibility to Senior Leadership. Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. Education and Experience
Bachelor's Degree in Logistics, 3PL, Transportation or equivalent is strongly preferred (may consider relevant work experience in lieu of a degree)/Master's Degree is preferred. Minimum ten to twelve years managing a large logistic operation or Warehouse/Transportation facility required. Minimum seven years in a leadership role required with some experience over multiple facilities required. Must be able to read, write and speak English fluently. Ability to communicate and interact effectively with multi-functional and diverse backgrounds. Exceptional written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. Proficiency in Microsoft Office, internet, web-based and job specific software applications. Ability to manage the financial aspects of a department (purchasing, budget preparations and review, financial reporting and monitoring expenses, P & L experience) required. Experience leading large number facilities, geographically dispersed working to retain and grow business. Excellent planning, time management, collaboration, decision making, and organization skills required. Ability to develop short and long-range project planning and effectively communicate information to diverse work groups required. Experienced in project management methodologies with a focus on managing solution driven strategy plans to achieve goals required. Strong interpersonal skills including diplomacy and patience required.