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Network Operations Center Problem Manager

Location Springfield, United States
Posted 02-June-2020
Description
Business Group Highlights
Civilian, State and Local
Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities
Overview

Every day at Perspecta, we enable hundreds of thousands of people to take on our nations most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nations most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.
Perspectas talented and robust workforce14,000 strongstands ready to welcome you to the team. Lets make an impact together.
Current Opportunity

Perspecta is currently seeking a highly motivated Subject Matter Expert to fill a Key Technical Manager contract position. If you are a career orient IT professional with experience in, and a passion for, data network management and troubleshooting to support a highly visible government agency, here is the opportunity for you.
Supporting a Network Operations Center (NOC) operating on a 24/7/365 schedule, the Technical Manager provides overarching support the NOC Team collectively working to maintain Network stability ensuring that contract Performance Work Standards (PWS) are achieved, allowing our customer to meet its mission objectives.
Outages impacting this agency can have life and death implications and national press visibility. A commitment to the agencies mission is paramount. The working environment is dynamic, fast paced, often with conflicting priorities. The ability to adapt and adjust and proceed is key to success.

Problem Manager Job Description

Responsible for managing the lifecycle of all network infrastructure problems.
Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
Responsible for performing trend analysis of incidents in order to prevent future incidents from happening.
Responsible for problem identification, recording, investigation and diagnosis.
Responsible for communicating with the CBP Problem Manager and other government POCs for all problems. Shall act at the contract Point of Contract (POC) for all Problem oversight and coordination.
Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process. Responsible for ensuring that all problems are properly resolved and closed.
Responsible for providing recommendations to the CBP Problem Manager for the continuous improvement of Problem Management Process. CIOP-SP3 Labor CategorySystems Engineer Level III.

Qualifications
Qualifications

Bachelors Degree in an IT related field and minimum of 8 years experience - ORa Master Degree in an IT related field and a minimum of 6 years experienceORin lieu of a Degree a minimum of 12 years experience.
ITIL Certified
CCNP - OR - Net+, router/switching/FW/load balancing proficiency with 4-6 years experience

About Perspecta
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds.Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.
Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.
Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

 
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