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Senior System Engineer (Wintel)

Position Type Permanent
No. of opening(s) 1
Location Malaysia
Posted 15-June-2020
Our client in the financial sector is seeking an established IT Service Management Analyst to monitor and identify the organisation's report performance trends.
Skill-set Requirement
  • Degree in Information Technology or equivalent discipline;
  • At least 4 years of relevant experience in IT Service Management or IT Shared Services;
  • Certification in ITIL v3 Foundation;
  • Experienced in SaaS ITSM Suite of tools such as ServiceNow, Remedy and Remedyforce;
  • Good knowledge in overall IT infrastructure domains;
  • Ability to create actionable analytics and analysed reports from various sources of data;
  • Has experience working in virtual teams and in matrix structures;
  • Excellent experience using MS Office;
  • Strong communication skills with excellent organisational skills and meticulous to attention.

Desirable Skills
  • Project Management experience.
Job Responsibilities
  • Analyze and report performance trends and impacts of the organization;
  • Work with service delivery manager to assure that both the negative and positive trends are identified and managed;
  • Ensured that the drill down analysis is performed where necessary to identify the root causes and resolve it if required;
  • Work with the Service Delivery Manager to investigate discrepancies and rectify incomplete data;
  • Managed the IT service desk to ensure high effectiveness and efficiency;
  • Design, create, support and delivery accurate dashboards and reports to communicate performance metrics in relation to SLA;
  • Provide analysis and interpretation as required to the management;
  • Assist in the execution of the Problem Management, Major Problem Review and Known Error process;
  • Facilitate the Major Problem Review process;
  • Assist in the life cycle management of the knowledge base articles.
Role Compatibility
Desktop/Server Management, System Administration
Level Compatibility
Administrator, Analyst

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Company Details

Sciente International Pte Ltd
Sciente International Pte Ltd

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