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Production Support Analys

Position Type Contract
No. of opening(s) 1
Location Singapore
Posted 16-July-2020
Our client in banking industry is seeking for highly motivated Production Support Analyst, to be a part of their Technology and Operations team.
Skill-set Requirement
  • Degree in Computer Science, Business Information Technology or related disciplines;
  • Expereince in Incident and problem management;
  • Knowledge on Site Reliability Engineering (SRE) best practices and able to adhere to SRE guidelines in the work;
  • Experience in production support and monitoring tools;
  • Good in understanding internal process with a passion to seek improvements;
  • Good analytical skills with excellent communication;
  • Good problem solver to investigate the root cause analysis.

Desirable Skills
  • ITIL certified;
  • Experience in banking industry.
Job Responsibilities
  • Perform work in shifts to provide 24/7 on-site or on-call support;
  • Handle Incident and Problem management;
  • Analyse issues and problems for critical systems;
  • Provide root cause analysis techniques to determine cause and resolve complex system issues;
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved;
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Collaborate with business operations and technology partners at a regional and/or global level daily;
  • Work with onsite and offshore teams across multiple technologies/applications;
  • Responsible for continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning;
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Banking/Financial Services
Role Compatibility
Production Support
Level Compatibility
Technical Consultant
This job is listed under Development & Implementations Community

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Company Details

Sciente Consulting Pte Ltd
Sciente Consulting Pte Ltd

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