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Service Delivery Assistant, Associate

Location Jaipur, India
Posted 19-August-2020
Job Title: Analyst/Sr Analyst

Location: Jaipur, India

Position Description

Job role involves to provide L2 support for DBs Concur Expense System related to DB Expense Card Operations.

Team member needs to take complete ownership with respect to RTB activities. Typically RTB functions include, but are not limited to, End User L2 Support, help desk issue resolution, end user training, Exception approver management, Vendor coordination (IT Teams) for critical issue i.e. Payment feeds, wrong data flow etc . Apart from above, team member has to ensure accurate, timely and quality delivery of services provided in relation to RTB activities/projects within a risk free controlled environment, to ensure Deutsche Banks overall client satisfaction.

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Provides quality support, including assistance with service features, reports, and payment inquiries.
Document appropriate details of inquiry, takes timely action including follow-up calls on cases as necessary and escalating appropriately.
Utilizes tools and systems proficiently to document activity and effectively troubleshoot and resolve issues.
Provides additional duties as deemed necessary to achieve and produce a high quality support solution.
Maintain working knowledge of Concur products, including new releases and products.
Maintain accurate, high quality and timely documentation of case notes in order to resolve employee issues and questions.
Ensure timely completion of projects if assigned any.
Perform Concur testing to support Release manager.
Deal with utmost excellence when providing VIP support.
Liase with CEP team to streamline audit profiles for each country.
Be aware of, and comply with, all corporate policies.


2+ years industry experience, with either a Spend Analytics, Travel Expense Management. Experience in Concur is an added advantage.
Credit card industry experience is a plus; especially in fraud analysis and delinquency analysis.

How well support you

Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to creatediverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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