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Production Support Lead

Position Type Contract
No. of opening(s) 3
Location Singapore
Posted 30-September-2020

We are looking for an energetic leader with expertise in managing the business critical applications in a banking environment.

Skill-set Requirement
  • Degree in Computer Science or Engineering;
  • At least 8 years of IT experience in support or development field;
  • Excellent track record in running complex application production / support environment;
  • Highly motivated, results-driven, and able to multi-task;
  • Excellent communication and interpersonal skills, and able to work well with cross-organizational teams;
  • Strong analytical and quantitative skills;
  • Strong leader, who inspires and cultivates strong partnership with clients and internal partners;
  • Strong managerial, influencing and negotiation skills;
  • Ability to develop strategies aligning with business goals.

Desirable Skills
  • Experience in Corporate banking applications.
Job Responsibilities
  • Provide and deliver end-to-end production support applications services in the regional;
  • Planning and managing production support team (team members and vendors);
  • Actively involved in ensuring the SLAs are achieved;
  • Governance of Vendor Management activities;
  • Responsible for change, incident, problem, issue management and escalations;
  • Working closely with business to establish priorities, analyze requirements, manage risks/issues, research/evaluate options, and implement solutions;
  • Assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • To support any other IT assignments needed for a successful roll-out;
  • To provide production support and provide effective solutions and support production night batch.
Banking/Financial Services
Role Compatibility
Application Maintenance/Support, Business Analysis
Level Compatibility
Functional Consultant

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Company Details

Sciente Consulting Pte Ltd
Sciente Consulting Pte Ltd

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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