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Agile Service Delivery Manager

Location Dublin, Ireland
Posted 30-September-2020
Description

Agile Service Delivery Manager

New opportunity for a Service Delivery Manager with a strong Agile background to join a global operation and manage significant client project and relationships. This is a permanent, full time role based on the client site in Dublin. Working as a key member of the EMEA Service Delivery team and reporting to the Global head of Service delivery.

As Senior Delivery Manager you will be accountable for the overall project delivery in an Agile environment, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget.

An overview of your responsibilities will include

Co-ordinate the preparation of customer proposals and statements of workManage customer expectations and relationshipAddress customer issues during an engagement in cooperation with the Account ManagerMake sure that the customer executes their responsibilities on the engagementsIdentify and manage engagement risks and flag major issues earlyParticipate in overall project management, time estimation, and resource schedulingPrepare engagement revenue and resource forecasts

Requirements

Background experience working within or supporting software development with knowledge of the full SDLCSenior delivery engagement management experience in the domain industry as well as managing and working with offshore/nearshore teamsWorking experience with Agile teams in multi-location environmentExperience working in consulting or outsourcing account/delivery managementExperience of setting up new delivery engagementsProject management experience

The offer:
The role offers a competitive salary between 90-95K + bonus + benefits package.

Next step. Apply now with CV, LinkedIn profile or contact details to Som in Principle

Benefits:

Annual Bonus

 
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