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Desktop/Help Desk Analyst

Location Sacramento, United States
Posted 08-October-2020



BS in Computer Science, Computer Information Systems, or Business Minimum 1 years experience in service/help center or field support Excellent customer interface skills Testing and troubleshooting skills


Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (eg Blackberries, Air cards etc). This includes limited support for any software titles on the company's standard image. Perform data recovery on failed hard drives as directed. Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks Requires the balance of technical expertise, task management and teamwork, while serving our customers Diagnoses and troubleshoots problems with PCs/laptops, software, communications devices, Servers and network connections as required Ensures processes and procedures for installation and troubleshooting, are appropriately documented (eg, SMC knowledge base), by submitting feedback to individuals responsible for updates Ensures accurate and timely documentation of work (eg, service tags, time reports, etc.), by daily updating of Service Requests in SMC database Provides after-hours, on-call on-site support for urgent IT issues Takes appropriate action (eg, phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (eg, system outages, software rollouts, down servers, application failures, etc.). Demonstrates full understanding of desk side support, troubleshooting and resolution concepts Completes assignments of moderate scope and complexity Selects methods, approaches and tactics to resolve problems and obtain solutions May participate on project teams Assignments are generally low to moderate risk Receives little instruction on day-to-day work and general guidance on new assignments

If interested please respond with your resume to :rohit(at)

- provided by Dice

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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