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FastTrack Engineer (O365 Engineer)

Location Pineville, United States
Posted 09-October-2020

FastTrack Engineer (O365 Engineer)
18 month contract
Locations: Currently this role is remote due to the pandemic, but as soon as things go back to normal, this position will require to work on-site at the Microsoft office in Irving, TX or Charlotte, NC (On-site)

As a FastTrack Engineer (FE), your focus is to support customers deploying to the Microsoft Cloud. You will represent Microsoft in communications via phone, email, and web to assist customers and partners in deploying Microsoft 365 - which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success

Your key business metrics will be to:
Obtain high customer and partner onboarding satisfaction
Drive customer success and adoption of their Microsoft software purchase
Reduce time/cost to deploy
Provide high quality data back to the product teams to help drive service improvement
Reduce reactive support incidents

Key Responsibilities include:
- Using your depth understanding of the Microsoft Cloud, with focus on Windows 10 desktop deployment and related technologies including managing Windows as a Service (WaaS), System Center Configuration Manager (SCCM), Desktop Analytics (DA), and Windows Update for Business (WufB).
- Providing consultative advice to our customers and partners that will improve their product experience.
- Working with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.
- Analyzing, developing and communicating key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).

Required Qualifications Include:
Technical proficiency in and learning attitude toward Windows desktop deployment (Windows 7 or greater with Windows 10 deployment and management experience preferred) and related technology including Windows as a Service (WaaS), Desktop Analytics, Windows Update for Business (WufB) and/or System Center Configuration Manager (SCCM).
Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.
Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
Proven ability to work virtually.
Communication Skills Spoken and written English (including technical writing). Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners

Education: Bachelors degree in Computer Science, Engineering, Math, or equivalents experience.
Experience: Technical Consulting experience, or Support experience in a second or third tier role.

ManpowerGroup is an Equal Opportunity Employer (EOE/AA)

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