by the National Association of Homebuilders 55+, 2016
The #1 Priority of this position is
To provide active support to internal users during their day-to-day use of technology. Responsible for managing desktops, laptops, mobile devices, desk phones, Wi-Fi phones, minor networking issues, user accounts, logins, Digital signage, TVs and other audio-visual equipment, printers, copiers and other general systems within all Palace buildings.
Essential Duties & Responsibilities
Manage the IT Help Desk Ticket System. Provide tier 1 technical support for internal users. Process tickets within ITSM. Replace computer parts as required: memory, hard drives, power supplies, keyboard, mice, sound/video cards, monitors, UPSs, etc. Install, diagnose, and repair Windows operating systems (7, 10), networked printers and business applications. Perform monthly building rounds that consist of workstation, monitor, UPS inspection, internal cleaning, and wire management. Maintain CCTV and Audio-Visual equipment, troubleshoots, and repairs. Sets up new employee's access to network/software as instructed by GM and HR. Perform regularly scheduled training sessions with users on all technologies in buildings (equipment/software operations).
Associate degree- required. Bachelor's degree in computer and/or engineering field, or related field preferred. A+, Network +, Server+, MCSA certifications preferred. Must possess two years' experience in related field. Ability to analyze problems and repair equipment. Familiarity with various software and hardware with ability to install and explain uses. Understanding of networking concepts such as DNS, DHCP, Email, HTTP and TCP/IP protocols and applications. Experience with low voltage data cabling, creating/computer facilities maintenance. Proven skills in PC repair, troubleshooting, deployment, and liquidation. Must possess proficiency in Microsoft Office 365, Windows Operating systems, Windows Server 2012, 2016, etc. Ability to write routine reports, user guides, and software manuals. Ability to speak effectively before groups of employees of the organization, especially in as a computer instructor setting.
The Ideal Candidate
Must be customer service oriented with a customer-first approach. Must have excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors. Must be detail oriented with strong analytical skills. Must possess strong troubleshooting skills of very complex systems. Ability to explain complex IT concepts in simple terms. Ability to manage high priority projects and to work successfully with limited supervision. Self-motivated with a competitive spirit, a strong work ethic and the ability to work independently AND as a team member. Able to work flexible hours, including evenings & weekends when necessary. Able to travel locally when necessary. Speak, read & write English. Spanish, preferred. Other details