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Help Desk Representative

Location Cary, United States
Posted 09-October-2020

A Help Desk Representative in Raleigh, NC is available courtesy of Modis. You will be supporting a help support a collection of applications by receiving inbound communications and help resolve tickets in a timely manner. Will be handling a variety of end user tickets and solve client problems by providing first level technical support. Must have experience with meeting SLA (Service level agreements) as well as experience with ticketing systems such as ServiceNow or Remedy. Experience with VPN & remote access is ideal as well as having experience supporting a Windows ecosystem and Microsoft based applications.

This opportunity will can be worked remotely due to the organizations recent Covid policy.

The Help Desk Representative in Raleigh, NC in responsibilities include:

Deliver exceptional client service and a distinctive client experience by answering inbound calls from associates accurately, professionally and courteously, while adhering to bank policies and procedures Handle a variety of complex system, network, application, technology and other service inquiries, solving client problems and providing first level technical support and first contact resolution. Follow all standard operating procedures and policies provided in a dynamic business environment that will result in high-quality client service. Escalate any unresolved tickets or issues to appropriate party when necessary while also adhering to a high level of customer service.
Job Requirements:


Bachelor's degree in information technology, Computer Science or related field Must have above average communication skills and provide Excellent customer service skills Experience with ticketing systems such as ServiceNow or Remedy Excellent time management and organizational skills. Experience supporting Windows OS, Microsoft Office Suite & demonstrated proficiency in basic computer applications. Ideal to have experience utilizing VPN & Remote access to remotely provide support

If you are interested in this Help Desk Representative in Raleigh, NC then please click APPLY NOW. For other opportunities available at Modis IT & Engineering go to .

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