As a Helpdesk Analyst in the IT Department you will be required to perform the following job duties and possess the following knowledge: Partner with key staff to help develop IT's overall Customer Success vision, roadmap, and cultural transformation. Provide dedicated and managed support via desk side and telephone. Provide routine call and incident taking, logging and classification. Provide initial, quick resolution to routine incidents, eg password resets. Provide short-term support to keep lines of communication open and provide access to IT. Provide 24/7 on-call support as needed. Identify potential solutions or refer the issue directly to level two or level three support staff. Ensure compliance to all computer software copyright and license regulations for all computer software on personal computers. Meet and confer with customers to explain departmental plans, programs, functions, policies, and procedures. Identify and recommend improvements in divisional and departmental operations to ensure functions are efficient and cost effective. Collaborate with teams to ensure uptime, service availability, and implementation of new services or IT's service catalog. Assist in maintaining 1500+ endpoint environment. Develop and conduct end-user training on new systems as needed. Minimum Qualifications:
Training - High School diploma or GED equivalent. Formal training and/or experience in all Google,
Microsoft and VMware operating environments to include common application programs; including, but
not limited to, Google and MS Office. Formal training and/or experience with VMware View clients.
Also preferred - Working knowledge of automated imaging solutions such as LANDesk, SCCM, or
Microsoft Systems Center. Some knowledge of printing and scanning functions.
Experience - Two years of experience in supporting all Google and/or MS operating and desktop environments in a business environment.
If you are interested in this role, then please feel free to reach out directly to: or
Why Kelly ?
By partnering with Kelly Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. - provided by Dice