We are seeking candidates for the following opportunity with one of our direct clients.
Job Title: Desktop Support Level I/II Job Type: Full Time Location :Virginia Beach,VA
Job Description: Provides on-going phone remote support for computer hardware problems, software issues and connectivity issues Participates in technology projects and implementation Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware Responsible for managing the Help Desk ticketing system, and generating reports Monitors the Executive Service Desk Phone Queue and resolves Executive issues. Responsible for updating company directory information in IT systems (Phone/Email ) Works independently or as a team member on new applications, processes or projects Provide the best possible support for customers to reduce end user downtime Participate in monthly and quarterly user access reviews. All other duties as assigned.
High School Diploma or equivalent required Associates degree with additional one year of experience in computer science, information technology, or equivalent experience preferred A+ Certification/Fluent in Microsoft Office suits Ability to analyze and document system requirements of all departments within the company. Training skills to educate and encourage users of systems in the acceptance and promotion of system use Ability to communicate effectively both orally and in writing, in person and by telephone. Ability to deliver training to end users, whose technical skills may range from beginner to expert Capability for immediate self-education in use of new systems, software applications, and programming languages Basic understanding of Citrix environments Basic understanding of Active Directory Basic understanding of VOIP systems Working knowledge of microcomputer hardware and software, programming languages, and interfacing between the programs and systems A working knowledge of home networking, high-speed access, VPN support and wireless routers Strong customer service skills and technical phone support experience An understanding of the impact of technology on remotely located end users Knowledge of mobile technologies such as Apple mobile devices
'This position requires a Bachelor's degree or higher in Computer Science or a related field of study'