Capstone is seeking a Technical Support Specialist to support the Navy's MPTE TSS. As a member of the Naval Education Training Command (NETC) IT Support team, the ACTR provides management and oversight of NMCI user accounts, services and video telecommunication delivery, including hardware and software support for NMCI computers and network connected devices, mobile services, peripherals, and Legacy system equipment.
This position is located in Dam Neck, VA.
Provides IT service management responsibilities, to include service request management, asset management, account management, Fileshare management, and transition management (eg, Seat and/or Technical Refresh & OS Refresh). Addresses, escalates and/or tracks local technical issues through remediation in accordance with established best practices. Supports Trusted Agent requirements for SIPR token issuance. Maintains inventory of desktop and laptop computers, monitors, printers and other IT related equipment. Performs Pre-Invoice validation of ordered/delivered services. Applies technical and project management expertise in collaboration with other team members to develop requirements, identify tasking, manage project execution, recognize, report and remediate issues representing schedule risk. Learns the physical infrastructure of networking/IT in order to understand limitations and help in identifying solutions to problems/issues/requests and communicate infrastructure requirements to NMCI leadership team. Acts as command liaison for communicating field requirements to leadership. Attends NMCI POC meetings and training sessions to keep up-to-date on the requirements for NMCI ordering. Provides advice and guidance to customers to include recommending solutions to user's requests, and training of hardware/software. Provides suggestions to improve project execution and complete project deliverables on behalf of the NETC CIO staff. Organizes, directs, coordinates, and communicates the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination ensuring accuracy and completion of all necessary documentation/inventory controls.
Minimum education and experience:
Minimum High School Diploma or equivalent.
Six (6) years of experience related to Electronic Documentation, System Administration, Network Administration, and/or Database Administration.
IT Service Management. Functional expertise with Microsoft Office suite of products, including Word, Excel, PowerPoint, Visio, and Project.
IAT Level II certification (eg Security+ CE, CCNA-Security, GICSP, GSEC or SSCP).