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Lead IT Systems Engineer - Federal

Location Colorado, United States
Posted 10-October-2020

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn:/lumentechnologies, Facebook:/lumentechnologies, and YouTube:/lumentechnologies.

The Role

As an integral member of the Tier2 Operations & Implementations group, the Lead IT Systems Engineer - Federal provides advanced Tier2 support of a diverse nationwide fiber optic OTN/DWDM transport backbone as well as two (2) geographically separated Network Operation Centers (NOC). The Lead Engineer serves as the NOC primary point of contact (POC) for problem escalations to include troubleshooting network devices, tools, and data services. The Lead IT Systems Engineer - Federal will interact with Network Provisioners, IP Engineers, and/or equipment vendors to identify and resolve escalated troubles. The Lead Engineer is expected to provide accurate documentation such as SOPs, Test Plans, Implementation Plans, Training Modules, Reports, and Project Narratives. The position requires high-level skills in Layers 1,2,3 inter-dependences and Transport proficiency.
The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.

The Main Responsibilities Perform Transport Sonet, OTN, DWDM, and Network Management functions in engineering and operations environment. Operates as technical lead on problem escalations. Serves as the first level of escalation to Tier 2 NOC personnel on Transport Sonet, OTN and DWDM related issues.Operates as network technical lead on IP and Network Management activities; serve as the first level of escalation to NOC personnel on network issues.Serves as technical POC and Lead for Provisioning, Configurations, and Test & Turn-Up of network nodes and devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasksPerforms advanced diagnostics using software and hardware tools to determine network status and optimize network performanceAssist provisioning, configurations, and TTU tasks by supporting new system/circuit activations, changes and deactivations as driven by customer requirements The ITSE II works closely with Provisioner in implementing system requirements to provide connectivity for TDM (DS-1, DS-3), SONET (OC-12/48/192), OTN, and DWDM pathsProvide technical guidance, direction, and training to junior technicians on Transport and IP technologyCreate SOP and MOP technical operational documentation for Transport discipline supporting the NOC. Create project Implementation Plans, Test Plans and Request For Change documents.Create and maintain Circuit Layout Records (CLR), Network Diagrams, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawingsOn-call after hours/on-call support as requiredResponsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environmentTroubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevationEach discipline focuses on resolving day-to-day incidents and elevate systemic issuesPerforms advanced diagnostics using software and hardware tools to determine network status and optimize network performanceProvide technical input to operational documentations and SOP for IP and NM discipline supporting the NOCMaintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentationsProvide training, technical guidance and direction to junior techniciansProvide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment. The ITSE II interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problemsWrite Test & Turn-up (TTU) & Method of Procedure (MOP) for subtending devicesConduct turn-up activities for routing/switching platformsAdministration of network management applications such as SolarWinds for monitoring, STIG compliancy checks, and firmware upgradesOn-call after hours/on-call support as required.Junior Technical to Network Provisioner and ITSE III: receive technical guidance and mentorship What We Look For in a Candidate Bachelor's degree in an Information Technology field and 7 years of applicable work experience.This position requires a Top Secret/SCI clearanceThe individual is required to keep up with the high demand for the positionFirm knowledge of SONET, OTN, and DWDM as well as a high level of proficiency in troubleshooting service troubles in this arena is required. IP background would be nice.Experience with Ciena and Infinera Optical equipment and software is required. Long haul optical equipment certifications and training are highly desiredFamiliar with the uses of Transport management tool and network management protocols, including but not limited to One-Control, Node Manager, Site ManagerDemonstrates a high level of proficiency in IP technical discipline. Able to operate and accomplish the technical task with minimum guidance. Proficient knowledge of common network architectures for routing, switching, and security technologies is required.Expertise in the uses of network management protocols, tools, and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar, SNMP managers is required. ITSE II is expected to have working knowledge for layers 2, 3, and 4 data networking. Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.JNCIA or CCNA certification within the first year is required Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)Firm knowledge of the encryption devices KG-175G/D, KIV-7M, KG-340Expected to work in a multi-shift environment in support of 24x7 operations15% travel can be expected

Requisition #: 229278

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, 'protected statuses'). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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