The mission of the Solution Architect is to create compelling custom SDWAN and Security solutions with our customers, game-plan deal strategy with our account executives and SDWAN/Security market strategy with our Sales leaders, upskill our Sales and SE teams with the new technology, and increase our overall participation and win rates.
Responsible for meeting with customers, understanding their business model, the role technology currently plays in their network, developing SDWAN and Security solutions to address their business and technology needs, and work with the larger team to win the customer's confidence, trust, and ultimately their business. Leads the collection of technical detail in support of the provisioning and activation of the service. Provides mentoring and guidance to one or more junior team members. May be responsible for leading a team, but does not directly manage people.
Consult with qualified customers to address customer challenges & goals with SDWAN & Security capabilities Develop and document solution architecture for customer Set expectations on information required from customer (configuration) Set expectations on configuration changes customer may have to make as part of install (eg, IP addressing) Obtain customer network details needed to configure and provision service Develop customer test plan to successfully implement service Support Test and Turn-up activities as Comcast's technical POC for the customer Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.
Job Specification: - Bachelors Degree or Equivalent - Computer Science, Information Sciences, Technology - Generally requires 11+ years related experience