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Senior Engineer

Location BALTIMORE MD, United States
Posted 10-October-2020

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn:/lumentechnologies, Twitter: @lumentechco, Facebook:/lumentechnologies, Instagram: @lumentechnologies and YouTube:/lumentechnologies.

The Role

The Sr. Engineer will work in a challenging, hands on NOC environment supporting the Social Security Administration (SSA). The ideal candidate for this role must be able to communicate effectively with team members and customers. The position requires real world experience detecting, testing, isolating, and repairing a large range of WAN circuit and carrier network problems.

The Main Responsibilities

Circuit lifecycle management (T1 - 100Gb, Ethernet & IP), perform testing, activation of new network customer circuits, as well as troubleshoot long-haul, metro and international optical networks.
Interface with telecom providers and other entities on complex technical matters.
Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput.
Ability to test using standard protocols, as well as Iperf and Brix platforms
Isolate and repair complex Layer 1- 3 LAN & WAN technologies and protocols to include: Ethernet, IP, BGP, EIGRP, OSPF, MPLS, QoS and multicast routing.
Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Manage network trouble tickets, perform ticket audits, ensures technical thoroughness and efficiency.
Identify and repair chronic network problems.
Strong routing knowledge and familiar with Juniper, Alcatel-Lucent and Cisco networking hardware and CLI.
Create and update Standard Operating Processes (SOPs)
Contribute ideas, share knowledge, and help others develop.
Desire to develop skills and knowledge.
Occasional irregular hours and rotating on-call responsibilities.

What We Look For in a Candidate

Excellent troubleshooting and analytical skill
Excellent collaboration and communication skills with technical and non-technical users
Experienced coordinating and implementing network upgrades
Experienced troubleshooting network technologies such as VRFs, OSPF, EIGRP and BGP, MPLS & multicast
Strong working knowledge of circuits management (T1 - 100Gb, Ethernet & IP).
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.
CCNP or equivalent knowledge

What to Expect Next

Requisition #: 230140

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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