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Service Delivery Management - Service Monitoring & Recovery

Location Ft. Knox KY, United States
Posted 10-October-2020

Req ID: 96902

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Management - Service Monitoring & Recovery to join our team in Ft. Knox, Kentucky (US-KY), United States (US).

Seeking a Service Delivery Manager (SDM) to oversee all contract tasks for service monitoring and recovery technical administrative services in a DoD Data Center. Under general direction, the SDM will oversee the operational planning, establishment, execution, and evaluation of a multifaceted program/project consisting of: Data Center Support Services, Enterprise Management Tools Services, IT Service Monitoring and Reporting Services, COOP/DR Support Services, and Hosted Customer Support Services. Oversees fiscal, operational, administrative, and human resources management of the program; may seek and develop outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise as well as the Lead Engineer - Enterprise Management and Service Monitoring Tools.

Required Qualifications:

A minimum of seven years of experience designing and implementing COOP and DR systems and services, building and operating a Services Monitoring Center (SMC) and/or Network Operations Center (NOC), and building/integrating associated service monitoring tools A minimum of one year experience with DoD IT systems Bachelor's of Arts or Sciences degree 6 additional years' experience and High School Diploma will substitute for a Bachelor's degree A Secret clearance required for this position (Interim required to start)

Certifications Required:

PMI Project Management Professional or DoD equivalent

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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