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NOC Engineer I

Location Exton PA, United States
Posted 10-October-2020

About Bentley Systems:

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works, utilities, industrial plants, and digital cities. Bentley's MicroStation-based open modeling applications, and its open simulation applications, accelerate design integration; its ProjectWise and SYNCHRO offerings accelerate project delivery; and its AssetWise offerings accelerate asset and network performance. Spanning infrastructure engineering, Bentley's iTwin Services are fundamentally advancing BIM and GIS to 4D digital twins.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers.

Hours - 12-hour shifts, 10:00am - 10:00pm, 2 days on and 2 days off. Rotating weekend.

Position Summary:

The NOC Engineer I is responsible for the administration, development, documentation and technical support of the ITSM Tool platform. The incumbent should have: a fundamental understanding of technical support, customer service and IT service management; must demonstrate administrative experience in SCSM and Cireson applications, customization of forms and tables, notifications, catalog items, Service Portal, client scripts, Business Rules, UI Scripts etc.; have a basic knowledge of JavaScript, HTML, web applications, networks, protocols, email (SMTP, POP3), Active Directory and LDAP. Must have proven ability to manage work queue and communicate effectively to supported users and the development team. Support the IT departments' efforts in continuous improvement activities and metrics reporting.

Key Characteristics:

Excellent decision making, interpersonal, and communication skills. Demonstrated ability to manage and complete tasks effectively. High Level of knowledge of concepts and best practices in the following areas: customer service, technical support, requirements gathering, design, problem analysis, QA.

Duties & Responsibilities:

Conduct testing, analysis, and certification of changes in ITSM Tool. Configuring and customizing the ITSM Tool, including workflows, forms, security, notifications, and others as necessary. Create Technical Specifications Documentation, ensuring the customizations made are properly documented for future reference and verification. Maintain and support SCSM operational functions; monitoring health, usage and overall compliance of the application. Loading, manipulating and maintaining data between ITSM Tool and other systems as needed. Research and deploy applicable new releases and/or enhancements into the SCSM environment, ensuring proper documentation, notification, and testing are completed. Stay current on all new technologies and communicate the latest policies and procedures with written documentation. Performing other duties as assigned. Work strategically with ITIL Process team to align current Problem, Change, Service and Incident processes within the tool.

Knowledge, Skills and Abilities:

Excellent written, verbal and interpersonal communication skills. Ability to produce high quality deliverables and work within an environment with competing priorities. Demonstrates results-orientation and strong work ethic. Ability to transform business function requirements into technical program specifications; code, unit test, and debug to ensure thorough and proper completion of the requirement. Ability to provide timely and accurate project management updates. strong drive for proactive continuous self and process improvement ability to handle project work

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic. Additional information about your rights as an applicant under the law may be found by clicking here and here .

Bentley participates in e-Verify/Bentley participa en e-Verify

Right to Work/Derecho a Trabajar

We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at (see below) .

Search Firm Disclosure :
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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