Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works, utilities, industrial plants, and digital cities. Bentley's MicroStation-based open modeling applications, and its open simulation applications, accelerate design integration; its ProjectWise and SYNCHRO offerings accelerate project delivery; and its AssetWise offerings accelerate asset and network performance. Spanning infrastructure engineering, Bentley's iTwin Services are fundamentally advancing BIM and GIS to 4D digital twins.
Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers.
Hours - 12-hour shifts, 10:00am - 10:00pm, 2 days on and 2 days off. Rotating weekend.
Excellent decision making, interpersonal, and communication skills. Demonstrated ability to manage and complete tasks effectively. High Level of knowledge of concepts and best practices in the following areas: customer service, technical support, requirements gathering, design, problem analysis, QA.
Duties & Responsibilities:
Conduct testing, analysis, and certification of changes in ITSM Tool. Configuring and customizing the ITSM Tool, including workflows, forms, security, notifications, and others as necessary. Create Technical Specifications Documentation, ensuring the customizations made are properly documented for future reference and verification. Maintain and support SCSM operational functions; monitoring health, usage and overall compliance of the application. Loading, manipulating and maintaining data between ITSM Tool and other systems as needed. Research and deploy applicable new releases and/or enhancements into the SCSM environment, ensuring proper documentation, notification, and testing are completed. Stay current on all new technologies and communicate the latest policies and procedures with written documentation. Performing other duties as assigned. Work strategically with ITIL Process team to align current Problem, Change, Service and Incident processes within the tool.
Knowledge, Skills and Abilities:
Excellent written, verbal and interpersonal communication skills. Ability to produce high quality deliverables and work within an environment with competing priorities. Demonstrates results-orientation and strong work ethic. Ability to transform business function requirements into technical program specifications; code, unit test, and debug to ensure thorough and proper completion of the requirement. Ability to provide timely and accurate project management updates. strong drive for proactive continuous self and process improvement ability to handle project work
Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic. Additional information about your rights as an applicant under the law may be found by clicking here and here .
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Right to Work/Derecho a Trabajar
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