Requisition ID: 265766 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Job Description Overview
The Procurement Operations specialist is the face and voice of Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
Duties and Responsibilities Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone. Resolves 80% of issues without escalation. Respond to customer inquiries in a timely manner and within service level objectives. Successfully documents all requests through the CRM system while adhering to all documented procedures. Provides general assistance to other teams within Global Customer Support and Ariba. Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba. Ensures that individual performance meets or exceeds the department standards. All other duties as assigned.
Basic Minimum Qualifications Bachelor's degree or 2-year Technical school degree preferred.
Preferred Qualifications Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet. Customer focus and stress tolerance. Superior communication and telephone skills. Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Strong troubleshooting and problem-solving skills. Ability to adapt support style to align with the technical capabilities of the customer. Previous customer service experience strongly desired. Fluency in at least one foreign language is highly desirable, but not required. Experience or education in working with individuals from diverse cultures preferred.
WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: (see below) or (see below), APJ: (see below), EMEA: C (see below) ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations: