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Senior Director, Customer Strategy and Solutions

Location Denver CO -, United States
Posted 10-October-2020

Location(s): CO - Denver; MN - Minneapolis

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you're looking for.

Position Summary

This position on Xcel Energy s Customer Solutions and Innovation team is responsible for 1) optimizing our existing product development process, and 2) planning and implementing a commercialization process for new concepts for business and residential customers. We are seeking candidates with significant related experience and demonstrated abilities to develop and implement strategic plans, work through ambiguity, catalyze new product launches, and maintain a rapid work pace for their team. They will l ead the development, commercialization, and/or implementation of an integrated customer strategic plan with a specific focus on attracting and retaining key customers, improving our customer experience and increasing customer choice. Lead key customer strategy, customer experience, and program development/management teams. Ensure collaboration of marketing, internal organizations, and personnel who interact and engage with our key customers.

Essential Responsibilities

Overall Customer Strategy - lead a team to develop and build a long term strategic plan with a focus on customer solutions that provide loyalty and value for key customers, communities and the mass market. Lead the implementation of strategic business priorities and measure and report on the results. Key Customers - implement strategic initiatives, in partnership with Operating Company leadership, to compete for generation options, drive sales growth and retain large customers. Lead the company's competitive offerings to our customers. Mass Market -- Lead the development, commercialization, and/or implementation of our Mass Market strategy and eBusiness. Team Leadership -- Direct a team to deliver maximum efficiency and meet goals for customer choice options. Ensure proper resource allocation to foster positive relationships with internal and external clients. Ensure programs are delivering expected value to customers and to Xcel Energy and work with other internal business unit leadership to modify programs as necessary. Analytics -- Direct team to leverage data within customer systems to support product development and/or sales and marketing activities and track customer opportunities. Use business analytics to improve the effectiveness and acceptance of our customer solutions and for ideas for new offerings.

Minimum Requirements

Bachelor s degree in marketing, business, communications, or related discipline. Advanced degree preferred. 10 years of related experience with 7 years of regulated utility experience, including in-depth understanding of the regulated financial model. 10 years of management experience. Skills sought are communication of complex and advanced strategies, comprehensive budgeting and planning, program management, product management, sound business judgment, excellent communication skills, problem resolution and proven results.


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Denver || CO - Denver; MN - Minneapolis || United States (US) || Customer And Innovation || 52500:Cust Sol and Innovation || Full-Time || Non-Bargaining ||

Requisition Number: 24396

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at (see below)

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