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Technology Solutions Manager

Location Seattle, United States
Posted 13-October-2020

Job TitleTechnology Solutions Manager
Job Description SummaryThe GOS Technology Analytics Delivery Manager will manage client implementation projects for the analytics platform, including new implementations, client consulting engagements, prototypes to assist with business development opportunities, and delivery of new feature sets. Additionally, this role will assist with initiative projects for the platform and continuous improvement of delivery methodology. This position will interface with external clients, senior level business managers, functional IT teams, external consultants, vendors, and other software delivery team members. While there are no direct supervisory responsibilities for this role, this position has Matrix responsibility through initiatives and projects.
A breakdown of the primary duties for this role is outlined below:

60-70% - Client implementation management
20-25% - Initiative projects participation and platform improvement
10-15% - Team activities and knowledge/content development

This is a Full time position and can be located anywhere in the United States with the ability to work from home, office or hoteling space as required. Occasional travel is required.
Job DescriptionPrimary Duties

The role of GOS Technology Analytics Delivery Manager includes the following key responsibilities:

- Manages the development and delivery of standard client-facing analytics and portal technology package across globally diverse GOS client accounts
- Works interdependently with technology leads, transition and transformation leads, technology project managers, and technology implementation teams to ensure successful client implementation based on established targets and goals
- Accountable for adherence to established delivery standards and industry best practices to insureensure that successful project delivery leads to the overall program goals being achieved
- Secures IT executive, legal, and security input and approvals as required for new client implementation projects
- Partners with technology teams, external clients, internal account teams, and subject matter experts to gather business requirements and formulate solutions based on platform parameters and industry best practices
- Develops client-specific Statements of Work including scope, schedule, resource plans, budget management and approvals tracking
- Oversees client implementation tasks and manages functional team of internal, vendor, and factory support to facilitate end-to-end implementation activities including data procurement, data validation, data integration, and system and report configuration
- Identifies, tracks and manages project level risks and issues. Escalates as necessary to ensure sponsorship and support of at-risk projects
- Communicates status to client account teams, technology leads, and transition/transformation leads; maintains accurate client records with weekly reports and status updates
- Coordinates project close-out activities including QA Testing, User Acceptance Testing, internal and external training, stabilization support, and transition to production support
- Consults with external clients, prospective clients, and internal stakeholders on best practices related to client configuration of business rules and data modeling
- Develops sample dashboards for clients in support of consulting engagements and business development opportunities
- Models solutions for clients using existing client software as well as the application of new software technologies and systems integration to achieve desired business outcomes through the analytics platform
- Prepares documentation of business requirements, functional and technical requirements, and architectural and data flow diagrams to support client solutions
- Provides assistance in the preparation of RFP response materials as required
. See job URL for more information and EOE statement.

Cushman & Wakefield is an Equal Opportunity/Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

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