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Application Manager

Position Type Contract
No. of opening(s) 1
Location Singapore
Posted 10-December-2020
Description
We are looking for an experienced Application Manager for our reputable client to manage all projects and operations of their critical business applications.
Skill-set Requirement
  • Degree in Computer Science, Information Technology, or other related disciplines;
  • Minimum 5 years experience in IT project management and application management;
  • Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
  • Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
  • Experience in IT procurement and vendor management (i.e. budget approval, tender / quotation, purchase requisition, invoice tracking and verification);
  • Ability to lead, motivate, engage and inspire the team to achieve excellent customer experience and engagement;
  • Strong knowledge of Agile based project management approach;
  • Excellent communication, presentation, and advisory skills.

Desirable Skills
  • ITIL;
  • PMP Certified.
Job Responsibilities
  • Lead, motivate, develop and coach assigned team members;
  • Manage business processes and support enhancements, security, audit and system reviews;
  • Responsible for quality, efficient and consistent application support;
  • Responsible to create and secure appropriate approvals for planned and adhoc system changes;
  • Involve in user and system support during and post system implementation;
  • Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines;
  • Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
  • Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology;
  • Manage, support and track IT changes activities; provide monthly IT application and operations statistics.
  • Escalation and expectation management at senior management level;
  • Establish and maintain good relationship with business stakeholders and vendors;
  • Liaise with vendors for contract renewal, enhancements and support issues;
  • Collaborate with technical and business teams to ensure that timely closure of tickets within SLA.
Domain
Hospitality/Tourism
Role Compatibility
Application Maintenance/Support
Level Compatibility
Manager

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Company Details

Sciente Consulting Pte Ltd
Sciente Consulting Pte Ltd

 
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