| Position Type |
Contract |
| No. of opening(s) |
1 |
| Location |
Singapore |
| Posted |
10-December-2020 |
Description
We are looking for an experienced Application Manager for our reputable client to manage all projects and operations of their critical business applications.
Skill-set Requirement
- Degree in Computer Science, Information Technology, or other related disciplines;
- Minimum 5 years experience in IT project management and application management;
- Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
- Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
- Experience in IT procurement and vendor management (i.e. budget approval, tender / quotation, purchase requisition, invoice tracking and verification);
- Ability to lead, motivate, engage and inspire the team to achieve excellent customer experience and engagement;
- Strong knowledge of Agile based project management approach;
- Excellent communication, presentation, and advisory skills.
Desirable Skills
Job Responsibilities
- Lead, motivate, develop and coach assigned team members;
- Manage business processes and support enhancements, security, audit and system reviews;
- Responsible for quality, efficient and consistent application support;
- Responsible to create and secure appropriate approvals for planned and adhoc system changes;
- Involve in user and system support during and post system implementation;
- Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines;
- Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
- Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology;
- Manage, support and track IT changes activities; provide monthly IT application and operations statistics.
- Escalation and expectation management at senior management level;
- Establish and maintain good relationship with business stakeholders and vendors;
- Liaise with vendors for contract renewal, enhancements and support issues;
- Collaborate with technical and business teams to ensure that timely closure of tickets within SLA.
Domain
Hospitality/Tourism
Role Compatibility
Application Maintenance/Support
Level Compatibility
Manager
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