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Application Support Analyst

Position Type Contract
No. of opening(s) 4
Location Singapore
Posted 11-December-2020
Description
We are in search for a highly motivated Application Support Analyst to provide L2 Support for multiple business critical applications.
Skill-set Requirement
  • Degree in Information Systems or Computer Science or related fields;
  • 5+ years of hands-on support experience in application support for systems / web in end-user environment;
  • Understanding of Point of Sales, Mobile & Web Applications ( B to C );
  • Strong in maintaining system upgrades/ enhancements;
  • Familiar with incident management, problem management, release management, root cause analysis and monitoring;
  • Ability to work independently and efficiently under pressure;
  • Good written and verbal communication skills.

Desirable Skills
  • ITIL;
  • Agile / Scrum Certified.
Job Responsibilities
  • Provide L2 support to end-users for IT applications;
  • Work with Service Desk, Infrastructure support, database administrator, applications development teams to identify and correct core issues;
  • Identify, troubleshoot and document the application issues and resolutions;
  • Provide reports on defects and other status report for tracking /resolution purposes;
  • Work with vendors to establish and maintain good relationship;
  • Assist with solving technical problems when they arise along with managing production support to ensure incident management within SLA.

Domain
Hospitality/Tourism
Role Compatibility
System Administration
Level Compatibility
System Analyst

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Company Details

Sciente Consulting Pte Ltd
Sciente Consulting Pte Ltd

 
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