The Customer Program Adminstrator is responsible for supporting the Customer Program Manager on the day to day activities which includes the execution of one or more simultaneous products or programs under development or NPI transition through volume production, and supports day to day customer order fulfilment activities.
Duties and Responsibilities:
Maintain sales orders: create, change or cancel sales orders in ERP system and notifiy the related personnel in a timely manner;Notify Production Planning, Manufacturing, Purchasing of new orders or order changes; provide affirmatory delivery/ship dates to customers;Handle sales order cancellation - accept or decline customer order cancellation request after materials and production status check;Keep good and effective communication with Production Planner, Buyer, Manufacturing team to assure on time delivery to customers;Paperwork: pre-acceptance check list, NOC, etc.;Shipment coordination: Print Sales Orders, shipment alert to customers, etc.Work with Cost Accountant to validate costed BOMWork with Planner to validate ECO/ECR and the cost occurred.Receive and perform necessary analysis against the customer MRP forecastNotify the related personnel of the customer forecast demand information in a timely manner.Provide support to customers upon request or when needed;Coordinate with QA to handle RMA (Return Materials Authorizations).Mail the invoices to customers without delay;Assist Account Receivable to collect outstanding payment from customers.Set up document filing system and file the sales orders, commercial documents and other paperwork copies;Collect and analyse the sales-related data;Generate various sales reportsAssist Customer Program Manager to track the excess/dead/slow materials inventory caused by customer ECO, order changes, order cancallations
Knowledge, Skills and Abilities:
Ability to understand, track, drill-down, and analysis based upon sales data churn out.Attention to detail with exceptional organization and follow up skills.Good communication skills and ability to interact with internal and external customers.Strong computer skills (MS Office suite, particularly Excel and MS Project) and database experience.
Associates Degree/Diploma or equivalent in technical, business, or financial discipline or equivalent experience
1-3 years experience in a semiconductor or similar industry
Good team player and able to perform in fast paced environment