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Systems Operations Engineer

Location Hyderabad, India
Posted 11-March-2021
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM). We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

The Enterprise Technology Infrastructure (ETI) team within the Enterprise Information Technology (EIT) is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.

About the Role

This is a position with the storage administration, operations, hygiene, technology refresh, upgrades and production support team in India. This team performs storage operation, technology refresh, patching and hygiene activities on SAN storage. This is a 12/7/365 team that works in shifts on rotation basis. Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting the days job done.

Responsibilities Provides support for highly complex SAN storage support and Maintenance Activities
Ability to troubleshoot advanced SAN storage hardware and software issues independently and provide alternative solutions
Well Experienced in using diagnostic tools to maintain, troubleshoot and restore service or data to SAN storage systems
Having Knowledge on Application Infrastructure and isolate the problems working with other Support Groups
Good Understanding of Infrastructure Service Management Processes (Incident/Change/Problem Management)
Evaluates service level agreement criteria and identifies gaps in current technology process and Provides recommendations
Maintains change or issue logs; analyzes trends and recommends process improvements and assist in implementing improvements
Ability to Communicate and Co-ordinate with multiple support teams and business communications
Working experience in supporting Global Infrastructure and remote Datacenter based IT systems
Working experience in virtual Teams and takes lead in discussion and gather required information
Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas
Use Automation Approach for routine tasks

Essential Qualifications University degree in technical or related discipline.
Experience of more than 8 years in SAN Storage Administration.

Desired Qualifications 8-12 years of experience in Plan, Build, Operate & Maintain - EMC, Hitachi, Brocade and Cisco storage systems
Familiar with programming knowledge such as Perl, Python, Shell scripting.
Good to have understanding of DevOps tools like Puppet , Ansible , Docker ,Github & Jenkins.
Good to have awareness of Cloud technologies like OpenStack , Azure , AWS and Cloud Foundry.
Good Understanding of Automation Tools like HPSA,HPOO and ability to develop scripts to accomplish mass deployments.
Advance level of experience with SAN storage troubleshooting.

Market Skills and Certifications
EMCSA - EMC Certified Storage Administrator
EMC Arrays - eg: VMax, Flash Storage
Hitachi Arrays - eg: Storage arrays VSP, G1K, etc
IBM Pure Storage
Cisco & Brocade Fabrics
Storage Tools: Hitachi storage navigator, EMC unisphere, EMC CloudIQ, DCNM, Hitachi HSA etc

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Min 8 to 12 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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