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Transportation Specialist, ROC

Location Hyderabad, India
Posted 11-March-2021
Description
Bachelors degree or equivalent with excellent academic record, with Logistics/Supply Chain/ Mathematics/Science/Engineering subjectsAbility to prepare, report and interpret large sets of dataProficiency in Advanced Excel (Pivot Tables, VLookUps)Fluent in English and one of the following SEU languages: Spanish, French or ItalianExcellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.Strong inter-personal and relationship-building skills.Significant work experience in operations/supply chain/logistics/e-commerce is a plusExperience of Six Sigma/ Lean analytical techniques is a plusAvailability to work on Night ShiftROC Overview
ROC (Relay Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time. In ROC, Reactive Scheduling (RS) team handles adjustments to linehaul schedule in real time.
Purview of a Trans Ops Specialist
A Trans Ops Specialist at ROC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Responsibilities include, but are not limited to:
Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.Develop and/or understand performance metrics to assist with driving business results.Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.Providing real-time customer experience by working in 24*7 operating environment.
RS operations arent based on calls but based on cases, WIMs, SIMs and emails. This is valid for EU as well as NA.

Bachelors degree or equivalent with excellent academic record, with Logistics/Supply Chain/ Mathematics/Science/Engineering subjectsAbility to prepare, report and interpret large sets of dataProficiency in Advanced Excel (Pivot Tables, VLookUps)Fluent in English and one of the following SEU languages: Spanish, French or ItalianExcellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.Strong inter-personal and relationship-building skills.Significant work experience in operations/supply chain/logistics/e-commerce is a plusExperience of Six Sigma/ Lean analytical techniques is a plusAvailability to work on Night Shift

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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