Job Description: JOB DUTIES: The incumbent is accountable for conformity to global quality processes and reporting to management on QMS process execution. The role is responsible for setting priorities, establishing review schedules for product and equipment quality control, and managing shop floor quality controllers. Decisions made by this position have significant impact on the quality reputation of company products. The incumbent interprets inspection policies and procedures and supervises the activities of bargaining unit personnel.
The incumbent in this position is responsible for overseeing the execution of processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, quality certifications, MQ11005 and MQ12005 etc. The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles.
Plan work and manage shop floor quality controllers. Establish schedule of product control and equipment control.
Organize checking, repair of measurement devices. Conduct initial testing, selection, training and assessment of quality controllers.
The position reports directly to a Quality Manager and is typically responsible for quality associated with a product line or value stream including auditing and certification. The position supervises or manages a work unit of hourly or salaried employees where planning, scheduling, training, monitoring, and reviewing work of subordinates is required, and is responsible for all personnel issues and performance evaluation of subordinates. They will engage with Component Groups, Global Quality resources and Facility Management.
Typical internal customers include employees from two or more work groups in a Division. The positions primary customers are internal. The position is challenged to quickly and correctly identify problems, which may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from existing solutions and by developing new ones. The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Efficiency, Process Quality, Part Quality, Internal Quality Certification, Vendor Certification, ISO 9000 Certification, etc. The position meets or exceeds quality standard set for the measure(s) stated.
BACKGROUND/EXPERIENCE: A Bachelors degree in Engineering/Manufacturing with an excellent understanding of quality management practices or equivalent experience. The ability to utilize a variety of computer software packages is also necessary. In addition, two to four years of job-related experience are typically required. Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.
Caterpillar is an Equal Opportunity Employer (EEO).
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