Experience in supporting Splunk & AppDynamics Infrastructure, managing Physical and Virtual servers and also familiarity in managing Red Hat Linux servers, automating tasks using scripts.
App dynamics Admin-L3 (Mandatory)Splunk Admin-L3 (Mandatory)As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Provide technical subject matter expertise wherever required. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Training of new team members. Able to work on Knowledge acquisition and updates to relatedWork timing: Candidate needs to work in 2nd shift and night shift occasionally + Weekend support.
Degree in IT/Computer Engineering/Computer Studies or equivalents. Minimum 8 years practical IT Infrastructure systems management experience Minimum 5 years experience as a technical systems specialist in a global enterprise Strong technical expertise in managing Windows Active Directory is required Good knowledge on IT Infrastructure technical systems for products including but not limited to Windows Server, AD, DNS, DHCP, File and Service-oriented, strong leadership and interpersonal skills and adaptable to a fast-paced dynamic environment. Professional certification in MCP/MSCE/MCSA/CCNA/ITILv3 are advantageous Team player with good leadership, communication, interpersonal and coordination skills