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Global Customer Support Engineer

Location Delhi, India
Posted 12-March-2021
We put our customers first. When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last.
We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-maneuver and out-pace the competition on the way.
We walk the walk on diversity. Were a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and moreand thats by design. We see diverse perspectives as a core competitive advantage.
Integrity is essential. We believe in doing things welland doing them right. Integrity is a core value here: youll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). Youll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company. No politics. No gossip. No bureaucratic third parties required.
We are owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception, and will have the ownership and autonomy needed to be truly creative.

What Youll Be Responsible For:

Troubleshooting technical issues directly with customers with various technical skill levels
Diagnosing and repairing faults within our system/platform
Engaging with customers directly to quickly get to the root of their problem, ultimately taking them through a series of actions to resolve.
Managing multiple cases at one time while adding procedural documentation
Manage your own workload by accurately gauging timelines and meeting deadlines
Work across teams and communicate with leadership, product owners, and other technologists
Showing a passion for continued learning, staying abreast of new technology and techniques

What You Bring:

Degree in Computer Science or Information Technology OR consistent success in an IT helpdesk, technical engineering support or customer service role within a high traffic, global enterprise environment.
Experience with Salesforce, Zendesk or ticket tracking best practices
Excellent written and verbal communication
Experience with network monitoring software and applications to read logs (Wireshark) and running trace logs for telecom troubleshooting is preferred
Certification in Microsoft, Linux, Network Plus or Cisco is preferred
Min 10 to 13 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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