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Service Desk Support Engineer

Location Lisburn, United Kingdom
Posted 13-March-2021
Description
Service Desk Engineer / 3rd line support / IT Infrastructure / Systems Support / Systems integration / Help Desk / Engineer / Cloud / Microsoft / O365 /

EllisKnight Technology are currently looking to recruit an experienced Service Desk engineer / Infrastructure support Engineer to join this global leading innovative technology business. The ideal candidate will come from a systems/ Infrastructure support or IT Infrastructure / systems engineering background previously.

The opportunity will provide support across a large-scale end user computing architecture, focusing mainly on a Microsoft based platform as part of a complex distributed network.

The ideal candidate will have a broad Microsoft Stack based experience, supporting Microsoft Windows based systems, Office 365, SharePoint, E-mail, Teams, applications and their integration with the rest of our Cloud and On-premises technology infrastructure.

Anyone with specific AWS or AZURE Cloud Technology experience would also be highly desirable.

The successful candidate will also work as part of a team that also covers an on-call rotation schedule and occasional travel.

RESPONSIBILITIESTroubleshooting and maintenance of high availability systems (physical and cloud).Maintaining and monitoring systems.Software installation and patching.Provides technical leadership, support and resolves problems of a comprehensive and complex nature.Performs complex problem solving and assistance on diverse software applications and hardware systems for department users.Provides in-depth individual and/or group instructions and training to staff on new or updated technologies.May supervise or provide functional direction to lower graded staff performing the same or similar type of work.Perform diverse technical assistance, troubleshooting and maintenance duties and document findings.Maintain, update and audit data systems; document projects, write and maintain user instructions.Perform advanced systems support, maintenance, and testing for proper upkeep of systems, troubleshoot and resolves complex system hardware, software, and network failures and conflicts.Participate in research and development initiatives and aid in the implementation of new technologies.Securing systems, networks and individual computers based on requirements and ISO27001 standards.Participation in the on-call rotation schedule.

ESSENTIAL CRITERIAExperienced gained in a service/support function previously; Service Desk, System Engineer Infrastructure support, 3rd Line support, help desk etcKnowledge of a wide range of computer systems software, applications, hardware, networking, and communications.Knowledge and understanding of network topologies, hardware and protocols.Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.Knowledge of current technological developments/trends in area of expertise.Ability to provide leadership and functional direction to other technical support staff or employees.Strong interpersonal and communication skills and the ability to work effectively with a wide range of professionals.Ability to troubleshoot complex computer problems and to coordinate hardware, software, and/or network solutions.Ability to communicate technical guidance and instruction to users.Troubleshooting ferocity and the ability to find solutions to customer problems.Excellent telephone manner. Some support will be provided over the phone.

DESIRABLE CRITERIAExperience supporting a windows environment of 200+ nodes.Microsoft MCSA certification.Experience in Linux systems.Experience in cloud technology such as AWS or Azure strongly desired.Working knowledge of Proxmox or Hyper V, VMs, Hypervisor.Knowledge of ISO27001 standards and practices is highly desired.Knowledge of Agile methodologies.Experience working in an Agile environment.

This is a fantastic opportunity for work for an Inclusive company that is invested in its people and the planet. Please get in touch for further information.

 
Awards & Accolades for MyTechLogy
Winner of
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Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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