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PC Support Technician - NASA HQ

Location Washington, United States
Posted 13-March-2021
Job Description

ADNET is a preeminent provider of quality and innovative science, engineering and information technology services to industry, state and federal government agencies nationwide. The Company was founded on and maintains a total commitment to customer service and satisfaction. We are an award-winning federal contractor with CMMI Dev/3 and ISO 9001 certification. We are currently seeking PC Technicians to support NASA and its mission critical work.

The role of a Personal Computer Support Technician is to provide services to end-users including computers, mobile devices, or printers at specific sites in Washington, D.C., Greenbelt, Maryland, and Hampton, Virginia.

Responsibilities include hardware and software installation and removal and data transfers. The support technician is responsible for restoring the end users device to full operability when an incident occurs that renders the hardware unstable, damaged,

destroyed, or exhibits degraded performance. Restoration includes the correction of hardware faults via repair or replacement (in case of loss or damage), configuration of software loads, and transfer of user data to replacement device.

Tasks will typically be assigned to technicians via a ticketing system, but Technicians will respond to phone calls, email requests or customer walk-ins.

Job Requirements
Minimum of one year of experience as computer technician or similar role Thorough knowledge of computer systems and IT components including MAcs and PCs Knowledge of computer peripherals and ability to diagnose problems Experience in computer repair and networking Knowledge of internet security and data privacy principles Excellent troubleshooting skills Excellent communication abilities Exceptional organizing and time-management skills High School Diploma (Associates Degree preferred)

ADNET is an employee-centric company, committed to providing premier benefits that support our employees and their families. Our benefits package features the extras that distinguish us from other small businesses, ensuring our high employee retention that our customers appreciate. Some features of our plans include:
Competitive Salaries Medical, Dental and Vision Plans Annual Leave/Sick Leave Military and Family Emergency Leave Paid Holidays Life Insurance and Disability coverage 401K Plan with Company Matching and Immediate Vesting Tuition Reimbursement

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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