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Remote Support Engineer [[Server, VMWare, Level 2&3,$6800, West]]

Location Singapore, Singapore
Posted 14-March-2021
Multiple Vacancies AvailableSenior Executive Level 2 (Up to $5500)
Senior Executive Level 3 (Up to $6800)Permanent Role with AWS and Variable BonusMNC, Manufacturing Company located at WestNormal Working Hours Mon to Fri 9am to 6pm (Open to shift from 6am to 2pm in work from home basis once a month)Strong Experiences in VMWare Support (Remote Support to Overseas Clients)


Supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.Supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.Provides troubleshooting assistance remotely via telephone and email on products. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.


Engineering degree in Electrical / Electronic / Industrial / Electromechanical / Robotics / Computer System / Software EngineeringMinimum 2 years of relevant experienceExperience with multiple types of server and storage hardware.Experience with Active Directory tools and utilities.VMWare management console.Understanding of EMC SAN Storage hardwareFamiliarity with network and san switching technologiesGood English reading, writing and verbal communication skillsAble to work in around-the-clock, global operation 7 days x 24 hoursStrict adherence to company standards and procedures.Excellent troubleshooting skills

Interested candidates, please send your updated CV in MS Word format to Connie Ng at [Confidential Information]
EA Personnel No. R1875181
EBC Connect Pte Ltd
License No. 17C8975

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