Vertafore is seeking a talented, energetic, and self-driven individual to join our Desktop as a Service (DaaS) support team. You will be responsible for supporting customers that run the Vertafore DaaS offering in Amazon Web Services (AWS). You will also handle more complex issues and support escalations.
You will directly impact our customers ability to improve productivity, manage account needs, standardize, and streamline processes, as well as capture data for strategic decision-making. You will also be the face of Vertafore with our customers.
Core Requirements and Responsibilities: Essential job functions included but are not limited to the following:
Support customers infrastructure at Amazon Web Services (AWS)Support customers email system at Office 365Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office ProductsConfigure and maintain Firewalls and VPN connectionsWork with Antivirus solutionsWillingness to work closely with end-users to troubleshoot cloud, virtual desktop, local hardware, and peripheral devicesApplies quality control and quality assurance principlesDemonstrates ability to follow sound business ethics when executing job responsibilities to build and maintain management confidenceLearns quickly and works well with other members of the team to complete customer projectsKnowledge, Skills and Abilities: Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpacesOffice 365 tenant experience: Setup, support, administration, migrations, and maintenanceMicrosoft: Windows 10, Windows Server 2012/2016/2019, Office productsFirewall experience: Cisco ASA and Fortinet FortiGateWireless experience: General wireless knowledgeExperience with Microsoft server operating systems and services, including Active Directory, File and Print, IIS, SQL, WSUS, permissions, and security a plusExperience with Powershell, login scripts, batch and cmd scripts a plusExperience with enterprise backup and disaster recovery technology and methodologyExperience supporting customers thru a variety of contact channels including chat, email and phone
Exceptional interpersonal and customer support experience requiredExcellent verbal and written communication skillsStrong self-starting attitudeStrong technical skillsQualifications: Bachelors Degree in CS/IT or equivalent work experienceAWS Certified SysOps Administrator or equivalent work experienceNetwork Plus certification or equivalent work experience24 years of related technical experienceAdditional Requirements and Details: Willing to work in rotational shift with major coverage between 8am8pm ESTFrequent repetitive hand and arm movements required to operate a computer.Specific vision abilities required by this job include close vision (working on a computer, etc.)Frequent sitting and/or standing