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Technical Consultant Cisco UCCE/UCCX

Location Delhi, India
Posted 16-March-2021
Description
Scope & Responsibilities

Deliver Cisco contact Center design and implementation services for Cisco UCCX/UCCE/PCCE. knowledge of Webex contact center, Calabrio, and eGain will be an advantage.
Develop a strong understanding of identified, repeatable and proven processes for delivering and supporting Cisco solutions.
Troubleshoot technical issues encountered in project implementations and production systems by working with peers and vendor technical support specialists.
Support the sales team and partners at the presales stage in analyzing end-user business needs and delivering presentations/demo.
Work closely with Consilium Software project managers and other implementation team members to ensure quality and timely delivery of services following the established project methodology.
Requirements:-

Valid CCNA and Cisco Certified Voice Professional (CCVP) qualifications are required.
Experience in implementing contact center (ACD, CTI server, RSM, Predictive dialer)
Experience in implementing two or more of the following Cisco IP Communications products for at least two full production projects in a primary role: Cisco Unified
Communications Manager (CCM/Call Manager), Cisco Unified Contact Center Enterprise (UCCE/ICM), Cisco Unified Contact Center Express (UCCX) and Cisco Customer Voice Portal (CVP.) Minimum 5 years total systems engineering experience on Cisco UCCE/PCCE/HCS platform
Technical adeptness in Microsoft operating systems and Office applications.
Ability to communicate with multi-cultural teams in other countries. Strong communications and organizational skills.
Strong analytical and troubleshooting skills.
Highly motivated & be able to work in a fast-paced environment independently.
Proven ability to work in a team environment.
Excellent written and spoken English and presentation skills.
Education Requirements
Experience
Min 5 to 8 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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