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Technical Support Engineer - Opportunity for Working Remotely Bangalore, Karnataka

Location Bengaluru, India
Posted 17-March-2021
Description

VMware Overview

VMware (NYSE: VMW) is the global leader in virtualization and cloud infrastructure, two areas that consistently rank as top priorities among CIOs. VMware delivers award-winning, customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. Our solutions help organizations of all sizes, lower costs, increase business agility and ensure freedom of choice. We are searching for people who are ready to accelerate, innovate and lead to join our team of more than 13,000 employees in 40+ locations worldwide working to develop innovative solutions that deliver the future of IT through cloud computing. Having the audacity to challenge constraints and problem-solve for tomorrow starts today, and it starts with you. Learn more at www.vmware.com/careers.

GSS Overview

The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware servers in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure.

Whats in it for you?

VMware brings together a phenomenal group of people. This includes a world-class development organization with unparalleled expertise in the system software space. The entire VMware team has created a unique business environment - one of energy, creativity, and collaboration. The atmosphere is fun, casual, and inviting, in keeping with VMwares roots as a successful entrepreneurial startup.

Job Description

Engineers support over 250,000 companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting by utilizing system administration, networking and storage skills. Managers of Technical Support are responsible for managing highly skilled technical support teams. They work closely with the Senior Management team, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.

Responsibilities

Respond to customer inquiries, primarily by telephone and e-mail
Work flexible schedules, which may include evenings, weekends or holidays
Resolve customer technical issues through diligent research, reproduction, and troubleshooting
Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
Document all technical inquiries, develop and review content for knowledge base
Help test alpha and beta products

Requirements

Experience with Advanced PC Hardware Setup
Good understanding of Server PC Architecture.
Strong networking knowledge, including experience with OpenStack.
Experience resolving system crashes and hardware related issues.
Experience with troubleshooting hardware related issues.
Excellent knowledge of Operating Systems including (Windows, Linux, Unix Solaris or FreeBSD, Novell Netware)
Experience in providing Linux/UNIX and Windows technical support to customers.
Experience Troubleshooting 3rd party application integration.
Experience Performance troubleshooting.
Minimum of 3+ years experience in software and hardware combined
Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS DOS), plus x86 platforms, devices, and networking
Basic understanding of TCP/IP networking stack
Experience in an enterprise LAN/WAN environment
Experience with Windows and Linux Networking
Experience with administering 802.1q
Experience trouble-shooting Firewall technology (Pix, CheckPoint)
Ability to look at and analyze network traces. (ethereal, wireshark, tcpdump)
Experience working within an Enterprise IT Support environment.
Excellent interpersonal skills
Case/Customer Management skills
All shifts fall within standard hours of operation for the Broomfield center: MondayFriday 7am7 pm
B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
This job opportunity is not eligible for employment-based immigration sponsorship by VMware

Highly Preferred Skills

Experience with ESX Server and/or Virtual Center and/or other VMware products
Experience with Cisco or Network hardware manufactured products
Experience with Server Hardware (Dell, HP, IBM, etc)
Experience with switch and routing protocols (CCNA)
Experience with scripting and programming (C, C++, Perl, Python and Intel Assembly)
Basic understanding of TCP/IP networking stack
Experience in an enterprise LAN/WAN environment
Experience with Windows and Linux Networking
Ability to look at and analyze network traces. (ethereal, wireshark, tcpdump)
Background in System Administration

Category : Client Support
Subcategory: Technical Support
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2021-03-16

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

 
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