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CRM Business Analyst

Location Bengaluru, India
Posted 18-March-2021
Description
Job Function

Info Systems & Technology




The CRM Business Analyst is a core member of the global team managing John Cranes CRM system. He/she acts as a liaison with global business teams, identifying or designing best processes and deploying these into the CRM system. This position is also responsible for the development of user training materials. The CRM Business Analyst interfaces with a wide range of internal stakeholders (incl. sales, customer service, marketing, product management, IT, CRM system administrators) and external partners (incl. software vendors and IT consultants).


Duties & Responsibilities

Work with global business teams on identifying and documenting best processes and translating these into system requirements.
Analyze the functions and operations of a business area/function and identify problem areas. Create process mapping and document current and future state business processes.
Perform configuration or modification of CRM functionality using out-of-the-box functionality.
Manage small or medium deployment projects.
Facilitate improvement meetings.
Develop user training materials, including presentations, guides, online training courses. Participate in special projects as assigned.


Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.


The Individual

Bachelors degree, e.g. in business, computer science or marketing.
3-5 years experience in a Business Analyst or Business Process Analyst role in a related operational area (e.g. sales, service or marketing).
3years experience with a CRM system in an admin-type role, preferably SAP Cloud for Customer, SAP CRM or Salesforce.com.
Demonstrable skills in business analysis, process design and project management
Excellent written and oral presentation skills.
Fluency in Englishspoken and written.
Experience in working in multiple cultural environments.
Up to 10 PERCENTtravel (incl. overseas) is required for this position.
This position is expected to work during typical UK business hours.
Due to the international nature of the position it will be from time to time necessary to participate in online meetings outside regular business hours.
Experience
Min 3 to 5 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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