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Business Analyst

Location Gurgaon, India
Posted 18-March-2021
Description

You Lead the Way. Weve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possibleand were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:
The Global Servicing Network (GSN) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GSN Servicing Insights MIS team (part of GSN Global Strategy Support organization) is the primary point of contact for all GSN information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint and this position will be based out of the American Express Service Center in Gurgaon, India

Purpose of the Role:
MIS and Analytics support of GSN

Responsibilites:
Providing Analytical Decision Support across GSN through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)
Enabling business user self-service through creation of MIS capabilities
Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics
Working independently assuming responsibility for the development, validation and implementation of projects
Participate on global teams evaluating processes and making suggestions for process and system improvements
Interacting with all levels of the organization across multiple time zones.

Critical Factors to Success:
Ensure timely and accurate MIS based on customer requirements
Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams
Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators
Build collaborative relationships across GSN groups and participate on global teams evaluating processes and making suggestions for process and system improvements
Lead and enable implementation of Big Data strategy for CFN MIS transformation and solutions, decentralizing data and creating automated reporting solutions
Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues shareholders
Minimum Qualifications

Minimum Qualifications:
Qualifications - External

Past Experience:
Preferably a minimum 4 years experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large data sets

Academic Background:
Bachelors Degree or equivalent, preferably in a quantitative field
Post-graduate degree in a quantitative field will be an added advantage

Functional Skills/Capabilities:
Must possess strong quantitative and analytical skills and be a conceptual and innovative thinker
Project management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analytics
Proven thought leadership, strong communication, relationship management skills
Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities
Data presentation visualization skills

Technical Skills/Capabilities:
Excellent programming skills on Hive/SAS/SQL/Teradata is essential with good understanding of Big Data ecosystems
Exposure to Python/R/Statistical packages, familiarity with NLP, Neural Networks, Decision Trees, AI will be an added advantage
Familiarity with data and linkages available within Cornerstone will be an added advantage

Knowledge of Platforms:
Advanced knowledge of Microsoft Excel, and PowerPoint, Word, Access and Project

Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors:
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly Clearly, Make Decisions Quickly Effectively, Live the Blue Box Values, Great Leadership Demands Courage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 21005806
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 17, 2021, 1:09:48 AMAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

 
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