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IT Application Production Support ( Risk and PnL)

Location Singapore, Singapore
Posted 18-March-2021
Description

Role:

Assist in troubleshoot and resolving incidents and problems on the supported application.

Monitor and maintain system health and performance.

Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).

Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

Monitor group mailbox, assigning/escalating appropriately

Basic of the majority of the application the team supports with the ability to be L1 support when necessary.

Adherence to Audit, Compliance, and Risk guidelines.


Technical Skills:

Proficient in python

Basis understanding of risk and P&L teams

ITIL knowledge of understanding between incident tickets and problem tickets

Some exposure to the financial sector

Needs to be flexible towards working hours. Morning hours start from 7 am.

Enthusiasm and be committed to work alone or in a team

Strong communication and presentation skills both verbal and written

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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