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Systems Operations Engineer

Location Hyderabad, India
Posted 19-March-2021
Description
About the Role
This position within the PEGA Production Support team is responsible for researching and responding to problem tickets assigned to PEGA; monitoring, researching and responding to questions received in the PEGA Production Support mailbox.


Responsibilities
Duties for this position include but are not limited to: L1 support serviceMonitoring & First Line of Defense for Incident Management Application Monitoring Team Proactive monitoring24x7 eyes on glass
Receive and act on alerts
First line of defense for incident management
Incident response and logging
Executing SOPs
Ticket creation
Incident coordination
Escalation to L2


L2 support serviceIncident Management/Problem Management

Incident Management Team Incidents triage and coordination for tickets
Stakeholder communication
Execute workarounds
Coordinate with third parties and other systems for fixes
Code analysis and provide RCA
Problem management
Recommendations of changes for fix
Adhoc service requests
Provide software/patch deployment support


L3 support serviceBug Fix/Minor Enhancement

Bug Fix/Minor Enhancements Team Code fix/minor enhancements based on RCAs
Work with SMEs and architects on finalizing, design and code comments
Work with QA teams on testing cycles
Help with SOP maintenance for new and changed capabilities
Implement best practices


Essential Qualification:
Expected 3 years professional Information System experience in PEGA PRPC.
Should have integration experience with SOAP and Rest services.
Should have hands-on experience on the following rules in Pega PRPC.
Should be ready to work in second shifts when required. Should have min 3 years of development experience in PRPC.
o Decision Rules
o Flows
o Integration Rules
o Activities
o Declarative Rules
o User Interface
o Agent
CSA Certified
5years of systems support analysis experience
1year of Oracle experience
1year of UNIX experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of technology production support: in a highly critical environment
WebSphere experience


We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Experience
Min 5 to 8 Years.

 
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