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Wireless Wi-Fi Infrastructure Engineering Manager

Location City of Westminster, United Kingdom
Posted 19-March-2021
Wireless Wi-Fi Infrastructure Engineering ManagerWe have an amazing opportunity for an experienced and professional Wireless WiFi Infrastructure Manager to lead a team of 6 and drive the division forward. The Wireless WiFi Infrastructure Manager will have at least 5 years experience in wireless networking with at least 2 years in a team lead position or coaching / mentoring experience.Ideally you will hold a current CWNA but must be happy to obtain this during probation if not. The ideal Wireless WiFi Infrastructure Manager will have solid experience with vendors such as Ruckus / Aerohive etc.The Wireless WiFi Infrastructure Manager will lead and manage the Wireless Infrastructure Team, as per the Engineering and Customer Service standards.Job DescriptionAct as Technical Lead on Projects, as required by the Project Managers, ensuring that the allocated engineering resource is fully briefed and upholding the approved technical standards.Perform administrative functions, such as reviewing technical reports, kit lists and advising/coordinating labour allocation for new and live projects.Attend site visits, as required by pre-sales team, during new building deployments to ensure that the project brief has been followed and technical standards upheld by the engineers.Regularly check stock to ensure resilience and liaise with procurement for replenishment as required.Act as Managed Services OnCall (normally 1 week in 4) as per rota.Skills and Experience:Hold CWNA certification as a minimum, possibly on route to CWNE.At least 5 years experience in wireless networking, at least 2 years in a team lead position.Have held relevant technical roles within distribution, telecommunications, managed IT services or similar.Have demonstrable experience working with Juniper/Mist, Aerohive/Extreme and Ruckus/Commscope.Have demonstrable experience designing wireless networks, preferably using Ekahau.Have demonstrable experience configuring and administering wireless network infrastructure including wireless controllers, monitoring systems, RADIUS Servers and of course APs. Wired network infrastructure would also be desirable.Have great written and verbal communication, with the ability to explain abstract technical concepts in a simple fashion.Have experience in Customer Service and Customer facing environmentsCore responsibilitiesAct as 3rd line escalation ensuring that the correct labour and kit have been allocated in order to resolve a given incident.Ensure the Wireless Infrastructure Team are working in accordance with Health Safety Policy, such as, but not restricted to, ensuring correct allocation of PPE and relevant method statements and risk assessments are followed.Ensure any tasks are carried out as per engineering standards, and carry out continuous Quality Control, such as spot checks on closed incidents or installs.Peer check Post Incident Reports, as required by the Client Success Manager.Act as Customer Service ambassador within the Wireless Infrastructure Team.Investigate, follow up and close any technical complaints, as assigned by the business and in accordance with the Complaints Management Procedure.Act as Technical representative in Customer meetings, as required by the Pre-sales team or the Technical Operations Director.During an incident, as and when required, act as:Incident Commander ensuring updates are issued on time and that the relevant teams are working collaboratively, or;Technical Manager ensuring the incident management procedure is followed.

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