Provide configuration, troubleshooting, and administrative support of Atlassian products and plug-ins.Administer Jira and Confluence instances on a day-to-day basis, including setting up anCreate and maintain internal tools to enhance engineering teams productivity.Determine ways to optimize and improve process workflows and identify where functionality can be improved to meet user requirements.Document and communicate requirements, processes, and change requests to ensure the delivery of solutions that meet the needs of the business.Provide recommendations to end users and leaders on best practices and standardization in implementing projects and processes within Jira and the Atlassian suite.Maintain a healthy Jira and Confluence environment by periodically reviewing configurations, permissions, workflows, dashboards, integrations, and logs.Create and maintain detailed technical and user-facing documentation.Support and manage integrations to external systems as required.Serve as the technical resource for tool upgrades.Evaluate and make recommendations for new and existing plugins to the Atlassian tools.5+ years of IT experience in software development organizations2+ years of hands-on experience inScripting or programming experience with Ruby, Python, Bash, or another object-oriented programming languageExperience creating complex Jira workflows including project workflows, security schemes, permissions, and notificationsFluency in Confluence seStrong understanding of business processes and experience leveraging the Atlassian suite to maximize and improve those processes.
nice to have skills
Experience migrating from Atlassian Server to Atlassian Cloud on a large scaleExperience with Advanced Roadmaps (Jira), Zephyr for Jira, and/or Confiforms (Confluence)Experience writing scripts to access REST services provided by Atlassian, including test automationExperience with Linux, DB administration, Tomcat server configuration and tuning, and JVM tuning Experience with Puppet, Chef, Ansible, or other infrastructure automation tools
What are the soft skills that you feel candidates must-have in order to be successful in this role?
Strong written and verbal communication skillsDemonstrated ability to work with cross functional teams and build relationshipsExcellent problem solving and process implementation skillsEager to partner with customers and team members on a daily basisWillingness to participate in concierge rotation to help support users and answer questions