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Technical Project Manager

Location Gurgaon, India
Posted 20-March-2021
Our IP/Optical Networks business group (ION) includes IP, optical and network automation technologies and related services sold to our communication service provider customers as well as adjacent markets including webscale companies and enterprises. Our comprehensive wide area networking (WAN) solutions enable our customers to build and operate automated, secure, and high-performance networks at massive scalehelping to interconnect people and things from any broadband access modality toand among - edge clouds, central clouds, the Internet, and other services and data centers.

The Technical Project Manager (TPM) supports end to end technical delivery management of ION integration/deployment projects/activities, from offer preparation through deployment activities up to customer acceptance. TPM is responsible for high quality and on-time delivery of all technical deliverables of the Customer Project. TPM serves as key point of contact representing Customer Engineering to the customer and internal groups. Supports all technical aspects of the project and delivers high customer satisfaction of ION products and solutions. TPM works closely with all technical resources (NW Designer, Consulting engineers and Integration/implementation engineers) for technical deliverables. Must manage the details of overall deployment project schedules, quality, and deliverables. High project management skills and technical aptitude required. Involves extensive interaction with Pre-Sales, TAC/ TEC/Support Organization, Project/Program Management, Product Line Managers, R&D, Services, and other members of cross-functional teams focused on the support and delivery of customer programs. High interaction across business groups and delivery co-ordination with Global Services/other BGs.

Job Responsibilities & Competencies


Serves as a member of the ION Customer Engineering TPM team, assigned to customer ION projects as required for on-time, quality delivery of technical deployment projects.
Supports end to end delivery management of integration/deployment technical deliverables for ION Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
Identifies the Companys internal owners of customers service and/or quality issues.
Builds, leads and facilitates teams to address quality issues.
Facilitates development and deployment of corrective actions to address customers issues.
Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.
Work to optimize the technical solution and identify change orders/up-scopes through change management process.
Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short noticeAccountable for timely and accurate communication on all aspects of the technical deployment project.
Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.
When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables. Weekend work may be required.
Travel required (
Min 1 to 4 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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